We frequently get customers asking to use their own parts. Nancy explains 5 major reasons why you should not provide your own parts and how it can cost more you in the end.
Periodically, customers say to me, “Nancy, can I bring my own part? Because you know, I can purchase it cheaper than you can retail them.” Well, that makes sense. But does it really? Hi, I’m Nancy at Kneble’s Auto Service Center.
There are five reasons we here at Kneble’s Auto Service Center do not allow our customers to bring their own parts.
Number one, first and foremost, we cannot warranty the part you bring. When we repair your vehicle, our warranty is two years or 24,000 miles parts and labor nationwide. If your part fails at any time, you have to return the failed part, purchase a new one, and then pay to have it installed a second time.
Also, remember the downtime your vehicle is disabled during this whole process. What a huge inconvenience?
Second, our facility can be held accountable if we install your part, which then fails and causes an accident. As professionals, we will not put on parts supplied by our customers, which we cannot guarantee and stand behind their performance.
Third, often customers, they scan their PCN and retrieve a code, which without proper diagnostic can lead them down to a wrong path. Check out another video that I’ve discussed this.
Many times, customers retrieve a code, for example, an oxygen sensor, or a catalytic converter. Now, that code doesn’t necessarily mean that those parts should be replaced, and they may not know that. So now, you’re stuck paying for the part you installed which you thought would fix the problem, and you still have that check engine light on, and the problem wasn’t solved.
We here at Kneble’s Auto Service Center have invested and we continue to invest in diagnostic equipment and continuing education, so our technicians can accurately diagnose the problem.
Fourth, suppose you bought the wrong part. Oh my God, what a hassle? Because now you have to pick up the part, return it or possibly ship it back, and wait for a new part.
Meanwhile, remember that the auto repair center has your vehicle on a lift waiting and you’re still out of a vehicle. With shipping times unpredictable under our current climate, we mostly get our parts locally.
And finally number five, not all parts are manufactured the same. Many times, you may think the part you purchase will work, but for your repair, an OEM or original equipment manufacturer part is needed and it should be used. The OEM part may fit better, perform, and last longer than an aftermarket part.
Think about it. Would you bring a heart valve to your surgeon and ask them to install it? Would you bring a steak to a restaurant and ask the chef to cook it? Then why would you bring your part to your auto technician and ask him to install it?
Thank you for watching, and remember we have a new video every Wednesday at 12:30, where we discuss a different topic. As always, you can schedule your appointment through our website, or feel free to give us a call, (609) 625-3286. See you here at 5473 Somers Point Road in Mays Landing.